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Electric


UTILITY REGION ECR BRAND
TRUST
PRODUCT
EXPERIENCE
OPERATIONAL
SATISFACTION
AEP Kentucky Power South  635 590 636 669
AEP Ohio

 Midwest

708 674 698 746
Alabama Power  South 714 675 701 754
Ameren Missouri Midwest  686 645 680 727
Appalachian Power East  697 657 703 724
APS West  715 675 705 757
Atlantic City Electric East  688 662 683 714
Austin Energy South  688 651 683 719
Central Maine Power East  742 707 718 788
ComEd Midwest  737 694 740 772
Dayton Power & Light Midwest  708 678 692 747
Dominion Virginia Power South  712 681 699 746
Duke Energy Carolinas South  725 680 728 757
Duke Energy Florida South  702 659 692 744
Duke Energy Progress South  696 638 702 736
Duquesne Light East  702 680 688 730
El Paso Electric

South

668 647 652 699
Entergy South  746 718 724 785
Florida Power & Light South  764 729 761 794
Georgia Power South  765 733 761 794
Gulf Power South  741 704 734 773
Hawaiian Electric West  620 571 606 671
Idaho Power West  738 710 723 774
Indiana Michigan Power  Midwest 724 688 715 761
Indianapolis Power & Light Midwest  733 701 736 759
JEA South  718 681 709 754
Jersey Central Power & Light East  676 635 661 721
KCP&L Midwest  705 669 700 739
Kentucky Utilities South  783 751 776 814
Los Angeles Department of Water & Power West  711 672 712 742
Met-Ed East  671 638 663 704
Mississippi Power South 704 645 694 757
Monongahela Power East  672 627 671 708
Nashville Electric Service South  752 721 741 783
NV Energy West  687 628 695 730
OG&E South  745 707 749 771
Ohio Edison Midwest  712 674 698 757
OPPD Midwest  712 674 701 753
OUC  South 735 711 726 762
Pacific Power  West 747 712 734 788
Penelec East  700 671 688 734
Penn Power East  720 681 711 759
Pepco East  664 623 669 692
PNM West  685 645 684 719
Portland General Electric West  780 748 768 816
Potomac Edison East  680 649 657 724
PPL Electric Utilities East  738 711 717 775
PSEG Long Island East  666 618 668 703
PSO South  720 684 708 759
Rocky Mountain Power West  710 678 689 754
Salt River Project West  746 717 737 779
Seattle City Light West  735 713 719 767
SMUD West  742 713 738 770
Southern California Edison West  728 688 725 765
SWEPCO South  744 712 734 776
TECO Tampa Electric South  730 699 721 761
The Illuminating Company Midwest  695 660 678 739
Toledo Edison  Midwest 681 650 660 725
Tucson Electric Power  West 709 678 696 746
West Penn Power East  708 669 690 753
Westar Energy Midwest  695 651 682 742
Xcel Energy - South South  700 679 679 735

Natural Gas


UTILITY REGION ECR BRAND
TRUST
PRODUCT
EXPERIENCE
OPERATIONAL
SATISFACTION

Alagasco South 756 725 738 793
Atmos Energy - Midwest Midwest  752 724 719 803
Atmos Energy - South South  735 699 706 783
Black Hills Energy Midwest  728 691 706 777
Cascade Natural Gas West  757 735 728 802
CenterPoint Energy - Midwest Midwest  735 691 719 786
CenterPoint Energy - South South  770 740 749 808
Citizens Energy Midwest  723 701 713 749
Columbia Gas - East East  742 712 722 780
Columbia Gas - South South  763 731 742 801
Columbia Gas of Ohio Midwest  753 718 736 799
Dominion East Ohio Midwest  707 679 680 752
Elizabethtown Gas East  697 665 675 738
Intermountain Gas Company West  738 711 697 796
Kansas Gas Service Midwest  716 680 691 768
Laclede Gas Midwest  714 686 688 762
Missouri Gas Energy Midwest  707 672 688 752
National Fuel Gas East  763 740 737 799
New Jersey Natural Gas East  757 728 737 794
New Mexico Gas Company West  720 688 690 772
Nicor Gas Midwest  725 693 709 766
NW Natural West  753 726 738 790
Oklahoma Natural Gas South  749 714 727 791
Peoples Gas  Midwest 695 670 687 725
Peoples Natural Gas East  726 700 699 766
Philadelphia Gas Works East  709 677 696 743
Piedmont Natural Gas South  763 741 731 802
PSNC Energy South  765 722 747 809
Questar Gas West  754 728 733 793
SEMCO Energy Gas Company Midwest  746 709 723 796
SoCalGas West  757 717 750 798
South Jersey Gas Company East  736 723 719 759
Southwest Gas West  782 751 764 823
TECO Peoples Gas South  801 789 776 828
Texas Gas Service South  751 721 728 789
UGI Utilities East  721 688 688 769
Virginia Natural Gas South  769 744 751 800
Washington Gas East  734 706 710 774

Combination


UTILITY REGION ECR BRAND
TRUST
PRODUCT
EXPERIENCE
OPERATIONAL
SATISFACTION
Alliant Energy Midwest 726 702 706 758
Ameren Illinois Midwest 737 703 715 779
Avista West 706 670 692 746
BGE East 729 683 729 764
ConEdison East 690 662 679 718
Consumers Energy Midwest 733 696 726 768
CPS Energy South 715 685 709 743
Delmarva Power East 729 700 722 757
DTE Energy Midwest 744 712 741 771
Duke Energy Midwest Midwest 726 691 721 756
Eversource East 680 638 667 723
Louisville Gas & Electric South 743 701 731 783
MidAmerican Energy Midwest 766 735 752 801
MLGW South 658 613 644 701
National Grid East 716 683 700 754
NIPSCO Midwest 751 717 740 786
NorthWestern Energy West 698 663 672 744
NYSEG East 761 732 745 794
PECO Energy East 699 665 693 730
PG&E West 706 665 712 734
PSE&G East 739 714 733 763
Puget Sound Energy West 710 677 695 747
RG&E East 738 708 724 771
SCE&G South 736 698 727 773
SDG&E West 729 688 733 759
Vectren Midwest 766 720 759 808
We Energies Midwest 737 700 720 779
Wisconsin Public Service Midwest 719 682 690 769
Xcel Energy - Midwest Midwest 735 697 719 776
Xcel Energy- West West 712 679 698 748

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