What's Inside?

Facing eroding profitability, increased customer choice, and regulatory and customer pressure to boost demand-side programs, it’s clear that energy utilities and retailers must strengthen their customer relationships. 

This white paper reviews:

  • Why Business Customers Matter Now
  • Why Engagement Matters
  • Measuring Engagement: Defining the Customer Engagement Opportunity
  • Three Immediate Opportunities to Engage Business Customers
  • Recommendations and Key Considerations
  • Customer Engagement Success Stories

Download the White Paper