Helping electric and gas utility regulators and public utility commission staff to navigate the changing energy landscape with rigorous energy market research on utility satisfaction, product and brand performance.
Regulators across the country are facing increasingly complex challenges as they navigate the changing energy landscape. The Utility Trusted Brand & Customer Engagement™ studies help regulators successfully navigate this unfamiliar terrain by providing a comprehensive view into utilities’ relationships with their residential and business customers. The studies provide the highest-quality insights available on customer satisfaction, product experience and brand trust—the core components of customers’ engagement with their utility.
A web-based survey among residential electric and natural gas utility customers of the 130 largest US utility companies (based on residential customer counts). Sample design uses US census data and strict quotas to ensure a representative sample of each evaluated utility’s customers based on age, income and race.
This energy market research study collects responses every quarter and provides seasonal perspectives.
Findings are not available for all 50 states.